A development team's first line of triageSo the real work starts with real detail.
A bug report that arrives as “it's broken” costs a developer an hour before any code gets read. Getting it to a reproducible description is patient back-and-forth against a written standard, which is exactly what an approval-gated agent is good at.
What this team would handle
- Triage incoming bug reports and requests
- Chase the missing detail to reproduce it
- Group the reports that are the same thing
- Route each one to whoever owns that area
- Report on what's actually being reported
We haven't built this one yet
This is a department we intend to build, listed so you can tell us it's the one you want next. There are no agents behind it yet, and the shape above will change once there are, so treat it as an intention, not a spec.
See a team that is builtThe other teams
Sales
Almost readySources leads, enriches them, runs email and WhatsApp cadences, triages every reply, scores against your bar, and briefs you before the meeting.
See the sales teamSupport
In buildTriages tickets and live chats, drafts replies from your help centre, escalates what needs a person, and reports on response time and satisfaction.
See the support teamHow the platform works
Every team runs on the same approval gates, the same spend controls and the same architecture. That's the part worth understanding first.
Back to the platform