A support desk that answers the easy halfAnd knows when to fetch a human.
Incoming tickets and live chats get read, sorted and answered from your own help centre, with anything sensitive or unclear handed to a person instead of guessed at.
What this team would handle
- Triage every incoming ticket and live chat
- Draft replies from your help centre
- Escalate anything that needs a person
- Track response time and satisfaction
Where it works
- A chat assistant inside your workspace
- Email, through your own sending infrastructure
The line-up isn't settled yet
We'd rather publish this team's agents once they're built than list names that might change. What the team is for is settled; who's on it isn't.
See a team that is builtWhat installing it sets up
One click, no configuration first.
- The support roster and their skills
- Ticket triage and live-chat handling
- Reply drafting from your help centre
- Response-time and satisfaction reporting
This team isn't built yet. It'll appear in the Agent Library the day it is.
The other teams
Sales
Almost readySources leads, enriches them, runs email and WhatsApp cadences, triages every reply, scores against your bar, and briefs you before the meeting.
See the sales teamFinance
PlannedChases unpaid invoices politely and persistently, reconciles what's come in, and tells you where the cash actually is.
See the finance teamHow the platform works
Every team runs on the same approval gates, the same spend controls and the same architecture. That's the part worth understanding first.
Back to the platform